Publications (Roberto Santana)
ENGLISH: - 2010. A Continuous Improvement Approach: Closing the Loop in an engineering, procurement, and construction management environment. Performance Improvement Journal (ISSN: 1090-8811). International Society for Performance Improvement(ISPI). August, 2010
- 2010. Santana. Roberto, "AXIS: A Continuous improvement tool", Quality Progress (ISSN: 0033-524X), January, 2010.
- 2009. A Continual Improvement Approach in the Engineering Construction Business. 1st Canadian Quality Congress, Vancouver-BC, August, 2009
SPANISH:- 2005. "A Quality of Services Assessment using multivariate techniques", Marketing Research (ISSN: 1131-6144), a World-Renowned Scientific Magazine; ISSN 1131-6144, Nº. 88. Referenced in: Research & Marketing Magazine: http://old.aedemo.es/aedemo3/revistas/pagina.php?revista=88&articulo=5 (download Spanish / English)
NOTE: The last one, is a paper that I published in Spanish, 5 years ago, in a scientific renowned Spanish magazine, as part of my PhD studies (I changed my professional interests, and did not finished it). I decided to put it here because of the multivariate techniques that were applied. They are very useful in Quality of Services activities, due to the great amount of variables involved. |
|
