WOW!, this Excel Workbook, has everything related to AXIS. AXIS, is a Performance management software that monitors KPI trends, and predict future performance (using Control charts) in the Engineering Construction business, a project-based industry. It also can be used in a manufacturing or business process (in Projects, Processes, Departments, or a business unit). With Axis, the performance information gathered is analyzed, obtaining an Individual Control Chart, a compliance chart, sigma level and Cpk index, and finally an overall performance index integrated in a Radar Chart.
This Excel file do exact the same as AXIS. It is a performance management toool that you can use in your work place, and to present impressive results in a Management review meeting. Stop firefighting, and find where the problems really are in your organization
This research work was accomplished during the year 2005. Its General Objective was to design a methodological Procedure for measuring Quality of services based on Multivariate Statistics techniques. In the implementation process was necessary to identify the different attributes of the service provided, using the observation method, experts opinion and literature review. With this information a survey was designed. There were used different statistics techniques like Factorial Analysis, multidimensional Scaling, Clusters, and non parametrical tests like Kruskal Wallys and U de Mann Whitney.
Is a paper that I published in Spanish, 5 years ago, in a scientific renowned Spanish magazine, as part of my PhD studies (I changed my professional interests, and did not finished it). I decided to put it here because of the multivariate techniques that were applied. They are very useful in Quality of Services activities, due to the great amount of variables involved.
